Complaints

How to raise a complaint and what happens next.

Last updated: 30 September 2026

How to complain

Signed-in customers can use Support in the app; anyone can use the Contact page. Choose a category: billing, privacy, AI or identity, or misuse. For impersonation or illegal content use Report Misuse.

Our targets

We aim to acknowledge complaints within 2 business days and respond within 14 days. These are targets, not guarantees; complex cases can take longer and we will keep you informed.

Escalation

If you are not satisfied, reply to ask for a senior review. You can also contact a consumer body or a data-protection supervisory authority, or use the courts.